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Frequently Asked Questions

Quick answers to common questions.

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General

TradeWzrd is a trading automation platform that connects TradingView (and other signal sources) to MT4, MT5, and TradeLocker accounts.3 main features:
  1. Terminal — Trade from TradingView charts
  2. Automation — Webhook-based trade execution
  3. Copy Trading — Mirror trades across accounts
Check our Pricing page in the dashboard.Free tier: Connect 1 account, basic automationPaid tiers: Unlimited accounts, copy trading, priority support
Yes! All new users get free tier access.Test with demo accounts before upgrading.
Any broker that offers:
  • MT4 (MetaTrader 4)
  • MT5 (MetaTrader 5)
  • TradeLocker
We connect via API — no broker integration needed on their end.

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Account Setup

Step-by-step:
  1. Go to Accounts page
  2. Click “Connect Account”
  3. Enter:
    • Account number
    • Password
    • Broker server (e.g., ICMarkets-Live01)
  4. Click “Connect”
✅ Account appears with green “Connected” status👉 Full guide
Yes! Unlimited accounts on paid plans.Each account can be:
  • Automation target
  • Copy trading sender
  • Copy trading receiver
  • Terminal trading account
Yes. Your credentials are encrypted with AES-256 (bank-level security).We never store passwords in plain text.Even if our database is compromised, your credentials cannot be decrypted.👉 Learn more about security
Yes! Highly recommended for testing.Test automation, copy trading, and Terminal with demo accounts before using live accounts.

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Automation

Process:
  1. Create webhook in TradeWzrd → Get URL
  2. Paste URL in TradingView alert
  3. Set alert message: BUY, EURUSD, VOL=0.1
  4. Alert triggers → TradeWzrd receives signal → Trade executes
Execution time: \u003c 500ms average👉 Quickstart guide
Raw text format:
BUY, EURUSD, VOL=0.1, SL=20, TP=40, TPSLType=PIPS
Parts:
  • BUY = Action (buy/sell/close/modify)
  • EURUSD = Symbol
  • VOL=0.1 = Volume (lots)
  • SL=20 = Stop loss (20 pips)
  • TP=40 = Take profit (40 pips)
👉 Full signal format
Yes! Recommended for proper risk management.Example:
BUY, EURUSD, RISK=2, SL=20, TPSLType=PIPS
Result: TradeWzrd calculates lot size to risk 2% of your balance if SL is hit.Requires: Stop loss must be set (for risk calculation).
Yes! Select multiple accounts when creating webhook.Example: One TradingView alert → Executes on 3 accounts simultaneously.Useful for: Trading same strategy across demo + live accounts.
Full list:
  • BUY / SELL — Open market orders
  • BUYLIMIT / SELLLIMIT — Pending limit orders
  • BUYSTOP / SELLSTOP — Pending stop orders
  • MODIFY — Update SL/TP on existing positions
  • CLOSE — Close positions (full or partial)
  • CLOSEALL — Close all positions
👉 Actions reference

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Copy Trading

Setup:
  1. Create “Copy Room”
  2. Select Sender account (master account)
  3. Add Receiver accounts (followers)
  4. Choose sizing mode (fixed/proportional/risk %)
What gets copied:
  • Position opens
  • Position closes (full or partial)
  • SL/TP modifications
Latency: \u003c 300ms average👉 Copy trading guide
3 modes:
  1. Fixed Lots — Always copy X lots (e.g., 0.1)
  2. Proportional — Copy X% of sender volume (e.g., 50%)
  3. Risk % — Risk X% of receiver balance per trade
Example (Proportional):
  • Sender opens 1.0 lot
  • Receiver set to 50%
  • Receiver opens 0.5 lot
Yes! Mix MT4, MT5, and TradeLocker.Example: MT4 sender → MT5 receiversCaveat: Symbol names might differ (use symbol mapping).
Use symbol mapping.Example:
  • Sender symbol: EURUSD
  • Receiver symbol: EURUSDm
Fix:
  1. Edit copy room
  2. Add mapping for receiver: EURUSD → EURUSDm
  3. ✅ Trades now copy with correct symbol

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Terminal

Full trading platform:
  • TradingView charts with indicators/drawings
  • One-click BUY/SELL execution
  • Real-time positions with live P&L
  • Modify SL/TP, partial close
  • Manage pending orders
Best for: Active traders who want charts + execution in one screen.👉 Terminal guide
Yes! They work independently.
  • Manual trades via Terminal
  • Automated trades via webhooks
  • Both appear in same positions panel
No! Terminal uses free TradingView charts.You get full charting capabilities without paid TradingView subscription.

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Analytics

4 main metrics:
  1. Total Trades — Number of closed trades
  2. Win Rate — % of profitable trades
  3. Total P/L — Aggregate profit/loss
  4. Avg Profit — Average per trade
Plus:
  • Performance chart (equity curve)
  • Trade history table
  • Date range filtering
Analytics only shows closed trades.
  • Open positions don’t appear
  • Execute and close trades first
  • Data updates when trades close

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Technical

Performance targets:
  • Webhook → Execution: \u003c 500ms
  • Copy trade propagation: \u003c 300ms
  • WebSocket latency: \u003c 100ms
Actual speed depends on:
  • Your internet speed
  • Broker server location
  • Market conditions
Yes, for protection:
  • Webhooks: 10 requests/second
  • API: 100 requests/minute per user
Exceeded = 429 Too Many Requests error.Normal trading won’t hit these limits.
Dashboard: Yes, fully responsiveTerminal: Desktop recommended (large screen needed for 4-panel layout)Webhooks: Work on any device (server-side execution)
Recommended:
  • Chrome (best)
  • Firefox
  • Safari
  • Edge
Not supported: Internet Explorer

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Pricing & Billing

Yes! No long-term contracts.Cancel from Dashboard → Billing. Access continues until end of billing period.
Check our Refund Policy in the footer.Generally: Refunds within 7 days if service didn’t work as described.
Credit/debit cards via Stripe (Visa, Mastercard, Amex)We don’t store card details — handled by Stripe.

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Security & Privacy

AES-256 encryption (bank-level security).Process:
  1. You enter password in browser
  2. Encrypted client-side before sending
  3. Stored encrypted in database
  4. Only decrypted when connecting to broker
We never see your password in plain text.👉 Security details
No. We only connect to trading API.We CANNOT:
  • Withdraw funds
  • Transfer money
  • Change account settings
We CAN:
  • Place/close trades
  • View positions/balance
  • Modify SL/TP
Your funds stay with your broker.
TradeWzrd password: Use “Forgot Password” on login pageBroker password: TradeWzrd stores it encrypted. If you lose it:
  1. Reset with broker
  2. Update in TradeWzrd (Accounts → Edit → Update Password)

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Support

Email: [email protected]Response time: \u003c 24 hours (usually faster)Before contacting:
  1. Check Troubleshooting
  2. Check this FAQ
  3. Test in Playground
Include in email:
  • Account ID / email
  • Screenshots of error
  • Steps to reproduce
Coming soon!For now, email support for help.

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Still have questions?

Quickstart

5-minute setup guide

Troubleshooting

Fix common issues

Contact Support

Email us directly