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Troubleshooting Guide

Quick fixes for the most common problems.

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Account Connection Issues

Check these:✅ Account number is correct (no spaces/letters) ✅ Password is correct (case-sensitive) ✅ Server name matches broker exactly (e.g., ICMarkets-Live01 not IC Markets) ✅ Account is active (not suspended/closed)Still failing?
  • Try connecting in MT4/MT5 desktop first to verify credentials
  • Contact your broker to confirm server name
  • Check if broker requires API access to be enabled
Reasons:
  1. Broker server is down (maintenance)
  2. Password was changed in MT4/MT5
  3. Account was suspended by broker
  4. API connection limit reached (some brokers limit connections)
Fix:
  • Click “Reconnect” on Accounts page
  • If password changed, update in TradeWzrd
  • Wait if broker is doing maintenance (check broker’s status page)
TradeLocker requires API token:
  1. Log into TradeLocker web/app
  2. Settings → API Keys
  3. Generate new API key
  4. Copy full token
  5. Paste in TradeWzrd connection form
Note: Some brokers don’t support TradeLocker API. Check with your broker.

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Webhook Issues

Checklist:✅ Webhook is enabled (toggle shows green) ✅ Account is connected (green status on Accounts page) ✅ Webhook URL is complete (starts with https://tradewzrd.com/api/webhooks/) ✅ Signal format is correct (test in Playground first)Steps:
  1. Go to Playground
  2. Select your webhook
  3. Send test signal: BUY, EURUSD, VOL=0.01
  4. Check result
If test works but TradingView doesn’t:
  • Check TradingView alert is active
  • Verify webhook URL in alert matches exactly
  • Check alert message format
Common mistakes:❌ BUY EURUSD VOL=0.1 (no commas) ✅ BUY, EURUSD, VOL=0.1 (commas required)❌ Buy, eurusd, vol=0.1 (case doesn’t matter, but syntax does) ✅ BUY, EURUSD, VOL=0.1❌ {"action": "BUY"} (JSON not supported) ✅ BUY, EURUSD, VOL=0.1 (raw text only)Test in Playground to see exact error message.
Symbol doesn’t exist on your brokerExamples:
  • Your signal: EURUSD
  • Broker symbol: EURUSDm or EURUSD.a
Fix Option 1: Symbol Mapping (Recommended)
  1. Edit webhook settings
  2. Add symbol mapping: EURUSD → EURUSDm
  3. Signal stays EURUSD, system translates automatically
Fix Option 2: Change Signal
  • Update TradingView alert to use EURUSDm instead of EURUSD
Position size too large for account balanceCheck:
  • Free margin (Accounts page)
  • Position size (VOL parameter)
Fixes:
  • Reduce lot size: VOL=0.01 (micro lot)
  • Use Risk %: RISK=1 (safer sizing)
  • Close other positions to free margin
  • Reduce leverage (check with broker)

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Terminal Issues

Try these:
  1. Hard refresh: Cmd+Shift+R (Mac) / Ctrl+Shift+F5 (Windows)
  2. Clear browser cache: Settings → Clear browsing data
  3. Try different browser: Chrome, Firefox, Safari
  4. Check account status: Is account connected?
  5. Check browser console: F12 → Console tab (any red errors?)
Check these:✅ Account is selected (dropdown top-left) ✅ WebSocket is connected (green dot near account name) ✅ You have open positions (check MT4/MT5 directly)Fix:
  • Switch to different account and back
  • Hard refresh (Cmd+Shift+R)
  • Check Positions Panel tab (Active vs Closed)
Common causes:
  1. No symbol selected → Select symbol in Market Panel
  2. Account disconnected → Reconnect on Accounts page
  3. SL/TP invalid → Check SL is not too close to current price
  4. Volume too high → Reduce lot size
Check browser console (F12) for exact error.
TradingView integration issues:
  1. Wait 5 seconds (TradingView takes time to load)
  2. Check internet (TradingView requires stable connection)
  3. Ad blocker (disable for tradewzrd.com)
  4. Browser compatibility (Chrome/Firefox recommended)
Still blank? Try different symbol.

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Copy Trading Issues

Checklist:✅ Room is Active (toggle is green) ✅ Sender account is connected ✅ Receiver account(s) are connected ✅ Sender has open trades (copy only triggers on new trades) ✅ Receiver has sufficient marginTest: Open a new trade on sender → Check if receiver copies it.
Check copy mode:
  • Fixed lots: Always copies X lots (check your setting)
  • Proportional: Copies X% of sender volume (e.g., 50% of 1.0 = 0.5)
  • Risk %: Calculates based on receiver balance + SL
Example:
  • Sender: 1.0 lot
  • Receiver: 50% proportional
  • Result: 0.5 lot ✅
If wrong, check receiver settings in copy room.
Symbol names differ between brokersExample:
  • Sender broker: EURUSD
  • Receiver broker: EURUSDm
Fix: Symbol Mapping
  1. Edit copy room
  2. Add symbol mapping for receiver
  3. Map EURUSD → EURUSDm
✅ Trades now copy correctly.

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Analytics Issues

Reasons:
  1. No trades executed yet → Trade first, then check Analytics
  2. Date range too narrow → Expand date filter
  3. Account filter → Check if correct account(s) selected
Analytics only shows closed trades, not open positions.
Check:
  • Date range (is it including old trades?)
  • Account filter (showing all accounts or just one?)
  • Trade history (are trades actually closed?)
Refresh: Analytics updates when new trades close.

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Performance Issues

Causes:
  1. Too many favorited symbols → Reduce to \u003c10
  2. Too many indicators on chart → Remove unused indicators
  3. Low-end device → Close other browser tabs
  4. Slow internet → Check speed (need \u003e 1 Mbps)
Fix:
  • Keep favorites under 10 symbols
  • Limit chart indicators to 3-5
  • Close other tabs/apps
Network issues:
  1. Unstable internet → Test speed at fast.com
  2. VPN interference → Try without VPN
  3. Firewall blocking → Whitelist tradewzrd.com
  4. Browser throttling → Disable browser power saving
Check: Green dot next to account name = connected.

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Error Messages Explained

ErrorWhat it meansFix
TRADE_DISABLEDBroker disabled tradingWait for market open / contact broker
INVALID_STOPSSL/TP too close to priceIncrease distance (check broker minimums)
NOT_ENOUGH_MONEYInsufficient marginReduce lot size / close positions
MARKET_CLOSEDMarket is closedWait for market hours
OFF_QUOTESNo price availableWait / try different symbol
REQUOTEPrice changed during executionIncrease slippage tolerance
INVALID_VOLUMELot size not allowedUse broker min/max lot sizes

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Still Need Help?

FAQ

Common questions answered

Signal Format

Check signal syntax

Support

Email us directly
Before contacting support, please:
  1. Check this troubleshooting guide
  2. Test in Playground
  3. Check browser console (F12) for errors
  4. Include screenshots/error messages in email